Support Hand-Off After Go Live The hand-off after a project go live is not the finish line. As a Technical Project Delivery Lead, I've seen projects go live successfully; only to struggle weeks later because the transition to operations wasn't treated with the same rigor as the build itself. Here's how I approach it differently.... I treat the BAU (Business As Usual) transition as a project deliverable. That means it gets planned, resourced, and executed, not improvised on the way out the door. Before go-live, I make sure three things are in place: A run-book or operations guide the team can actually use. Not a document that collects dust, but a practical reference for real scenarios. Monitoring and alerting confirmed and tested. If ops can't see what's happening, they can't support it. A defined support model that specifies who owns what, what the escalation path looks like, and what's in scope for each team. I also run structured knowledge transfer sessio...