Why the Best Project Managers Understand Service Delivery (And Vice Versa) By Maria Duncan | Technical Project Manager & Delivery Lead There is a conversation that does not happen enough in our industry. It is the one about what sits on either side of a project's finish line, and why understanding both sides makes you a fundamentally stronger leader. I have spent my career operating at the intersection of project management and service delivery. And the longer I have been in this field, the more convinced I am that the professionals who truly excel are the ones who refuse to see these disciplines as separate. Projects End. Services Don't. Every project has a closing phase. A go-live date. A handoff. But the technology, the process, or the solution you delivered? That lives on. It gets supported, maintained, and improved by a service delivery team that was not in the room for most of your planning sessions. When a project manager does not understand how service delivery work...